Trust & transparency
Our policies
Everything that governs how Unilearno works, in one place. Find the terms you agree to, how we protect your information, how payments, cancellations and refunds work, and the standards our mentors follow.
At a glance
- 24 hrsCancel at least this long before a session for a full refund. Cancellation Policy
- 5–10 business daysFor an approved refund to reach your account. Refund Policy
- 48 hrsTo confirm an expert for a pre-booking order, or you get a full refund. Pre-Booking Orders
- 0Assignments written for you. Experts guide, learners own their work. Academic Integrity
- Never soldYour personal information is never sold or used to target learners under 18. Privacy Policy
- 100%On-platform: sessions, messages and payments, so you’re always protected. Acceptable Use
Using Unilearno
The agreement between you and Unilearno, how we handle your information, and the rules that keep the platform safe.
Terms of Use
The agreement between you and Unilearno: accounts, bookings, responsibilities, liability and disputes.Read policyPrivacy Policy
What personal information we collect, why, who we share it with, how we protect it and your rights.Read policyCookies Policy
The cookies and similar technologies we use, and how to control them.Read policyAcceptable Use Policy
The rules for using the platform safely, lawfully and respectfully.Read policyCopyright Infringement Policy
How to report content that infringes copyright, and how we respond.Read policy
Learning with integrity
Experts guide learning; learners own their work. These policies explain what that means in practice.
Bookings & payments
Clear, fair rules for paying, reserving time in advance, changing plans and getting your money back.
Payment Policy
Prices, quotes, currencies, taxes, payment methods, receipts and disputes.Read policyPre-Booking Order Policy
How to reserve expert time in advance, and what happens before and after confirmation.Read policyCancellation Policy
Cancelling or rescheduling sessions, late cancellations, no-shows and expert cancellations.Read policyRefund Policy
When refunds or credits apply, how to request one and how long it takes.Read policy
For mentors (Academic Experts)
The professional and privacy standards every mentor agrees to before working with learners.
All policies effective 9 October 2026. Last updated 9 October 2026. Looking for our approach to learning? Read Academic integrity & responsible AI.
Questions about our policies?
Our team will help you understand how a policy applies to you. For a complaint, ask for the Grievance Officer. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.
Our registered office and full contact details are on the Contact page.