Mentor Privacy & Confidentiality Agreement

Parties and scope

This agreement is between Unilearno (Unilearno, we), the company that operates the Platform as identified on our Contact page, and each mentor or Academic Expert who provides sessions through the Platform (you). It applies from the date you accept it during onboarding and continues for as long as you use the Platform, with the obligations in the section on how long it lasts continuing after you leave.

It forms part of your Academic Expert Agreement and works with the Mentor Code of Conduct and our Privacy Policy. If anything in this agreement conflicts with the law that applies to you, the stricter requirement applies.

Definitions

Your role under data protection law

Unilearno is responsible for learner information as the data fiduciary or controller. When you deliver sessions, you handle Learner Personal Information on Unilearno’s behalf and on our instructions, which are set out in this agreement. You must comply with the data protection laws that apply to you, which may include India’s Digital Personal Data Protection Act 2023, the UK GDPR and Data Protection Act 2018, the EU GDPR, Australia’s Privacy Act 1988 and Canada’s PIPEDA.

You must not decide for yourself to use Learner Personal Information for any other purpose. If you are ever asked to use it in a way this agreement does not allow, tell us first.

How you may use information

Keeping information secure

You must take reasonable technical and organisational steps to protect Confidential Information, including:

• using a device with a supported operating system, current security updates, antivirus protection and a screen lock;
• protecting your Unilearno account with a strong, unique password and two-factor authentication where available, and never sharing your login;
• holding sessions in a private space where others cannot see your screen or hear the session;
• not downloading Learner Materials unless necessary, and storing any downloads only in an encrypted location;
• not using shared or public computers, or unsecured public Wi-Fi without a trusted VPN, for Unilearno work;
• keeping printed materials to a minimum, and shredding them when no longer needed.

Retention and deletion

• Delete any Learner Materials and Learner Personal Information stored outside the Platform (for example, downloads or notes on your device) within 7 days after the end of the Session Period.
• If a learner books an ongoing series, you may keep the materials needed for the series until 7 days after the last session.
• When your relationship with Unilearno ends, delete or return all Confidential Information within 7 days and confirm this in writing if we ask.
• Do not keep copies for your records. Unilearno keeps the records needed for legal and quality purposes.

Learners under 18

Information about children needs extra care. In addition to the rest of this agreement, you must:

• never collect more information from or about a learner under 18 than the session needs;
• never share or post anything that could identify a child;
• keep all contact on the Platform and allow parents or guardians to see session information if they ask through Unilearno;
• report any safeguarding concern straight away, as set out in the Mentor Code of Conduct.

Data breaches

If you know or suspect that a Data Breach has happened, for example a lost device, a hacked account, an email sent to the wrong person, or someone overhearing a session, you must:

1. report it to Unilearno at [email protected] with the subject “Data breach” within 24 hours of becoming aware of it;
2. give us all the details you have, such as what happened, what information was involved and which learners may be affected;
3. take any immediate steps we reasonably ask to contain it, such as changing passwords or deleting files;
4. not contact affected learners or regulators yourself about the breach unless we ask you to or the law requires it.

We are responsible for assessing the breach and notifying learners and regulators where required.

Requests from learners and authorities

If a learner asks you for a copy of their information, to correct or delete it, or makes a privacy complaint, pass the request to Unilearno within 2 business days and do not respond yourself. If a court, regulator or law enforcement body asks you for Learner Personal Information, tell us straight away (unless the law forbids it) so we can respond properly.

Exceptions

Your confidentiality obligations do not apply to information that is already public through no fault of yours, or that you must disclose by law. If you must disclose information by law, disclose only what is required and, where allowed, tell us first. You may share information to report a safeguarding concern to the appropriate authority where a child or another person is at risk of serious harm, and you must tell us as soon as possible.

Checks and cooperation

We may ask you to confirm that you are complying with this agreement, complete privacy and security training, or answer reasonable questions about how you handle learner information. You must cooperate with any investigation into a complaint or Data Breach.

How long this agreement lasts

This agreement applies for as long as you are a mentor on Unilearno. Your confidentiality obligations continue after you leave: for Learner Personal Information, indefinitely; for other Confidential Information, for 3 years after you leave or until the information becomes public, whichever is earlier.

Breach of this agreement

A breach of this agreement may lead to suspension or removal from Unilearno, withholding of payouts for affected sessions, and a claim for losses we or learners suffer as a result, to the extent allowed by law. Serious breaches may be reported to the police or a regulator. We may also seek an injunction to stop a breach.

Governing law

This agreement is governed by the laws of India, and disputes are resolved as set out in our Terms of Use, without affecting any rights learners have under the data protection laws of their country.

Your agreement

Effective 9 October 2026 · Last updated 9 October 2026